Lead Developer / Data Architect
Learner Attendance & Workshop History Ledger
Objective
Eliminate disjointed data silos and give leadership a transparent view of employee training paths and compliance histories.
Solution
Engineered a dynamic, centralized search function within Google Sheets to instantly aggregate individual learner histories by name or employee ID, tracking workshop type, training date, and physical/virtual location.
Impact
Created a unified data architecture mapping individual learner footprints to broader operational logistics, enabling cross-functional training audits and seamless tracking of geographic training footprints.
Lead Data Analyst
Workshop Performance & NPS Diagnostic Dashboard
Objective
Capture and synthesize raw post-evaluation learner feedback into high-level, actionable performance scorecards.
Solution
Built a centralized Google Sheets dashboard tracking weekly Net Promoter Scores and post-evaluation metrics across all workshops, evaluating overall experience, facilitator delivery, and immediate job impact.
Impact
Delivered holistic performance reporting with clear weekly and monthly trend charts on learner satisfaction, plus a facilitator quality diagnostic system enabling targeted, data-driven coaching.
Quality Governance Initiative
Standard QA Calibration Framework
Objective
Establish a consistent quality-calibration process that aligns evaluators, operations leaders, and stakeholders around clear performance standards.
Solution
Developed a structured calibration approach using shared evaluation criteria, recurring review sessions, documented decision points, and feedback loops to clarify scoring expectations across quality reviews.
Impact
Created a more reliable quality-governance foundation, helping teams identify scoring gaps early, improve evaluator alignment, and translate quality findings into focused coaching and process actions.
Employee Engagement Initiative
Rewards & Retention Program
Objective
Strengthen team engagement and retention by connecting meaningful recognition with sustained performance, contribution, and positive workplace behaviors.
Solution
Designed a recognition framework that highlighted individual and team achievements, incorporated regular performance touchpoints, and supported leaders with a consistent way to celebrate progress and reinforce desired behaviors.
Impact
Supported a more visible culture of appreciation and accountability, giving team members clearer recognition for their contributions and leaders a practical tool for reinforcing engagement.
